# Customer Success Manager (North America) at GoodStack

- Company: GoodStack
- What the company does: Goodstack is on a mission to make it easy to do good. Unlock your nonprofit's potential with our tailored software discounts and fundraising tools. Backed by General Catalyst.
- Company website: https://goodstack.org/
- Type: Startups
- Level: Senior
- Location: 🇺🇸 USA
- Work setup: Remote
- Posted: 2026-05-21
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/goodstack/96ab1f3b-6ff3-4c51-93ee-d57bd5f7beb6
- Page: https://www.1752.vc/careers/jobs/goodstack-customer-success-manager-north-america/

## About the role

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do , then you’ve found the right place. We’re hiring a Customer Success Manager to own the post-launch relationship with our enterprise customers and ensure they adopt, scale, and renew year after year.

## What they're looking for

- Commercial and customer led: You care about retention and growth, and you know how to do both without damaging trust
- Highly organized: You run tight cadence, clean documentation, and predictable outcomes across multiple accounts
- Confident in renewals: You can handle negotiation, procurement, and stakeholder alignment without hesitation
- Outcome driven: You focus on measurable adoption and value, not activity for activity’s sake
- Calm under pressure: You manage escalations and conflicting stakeholder priorities with composure
- Clear communicator: You simplify complexity and keep customers aligned without overloading them

Tags: Sales