# Customer Success Manager at GoodStack

- Company: GoodStack
- What the company does: Goodstack is on a mission to make it easy to do good. Unlock your nonprofit's potential with our tailored software discounts and fundraising tools. Backed by General Catalyst.
- Company website: https://goodstack.org/
- Type: Startups
- Level: Senior
- Location: 🇺🇸 USA
- Work setup: Remote
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://jobs.ashbyhq.com/goodstack/b6674c1c-f1c7-4c06-bad8-1cfc0dd3964f
- Page: https://www.1752.vc/careers/jobs/goodstack-customer-success-manager/

## About the role

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do , then you’ve found the right place. We are seeking a proactive, revenue-driven Customer Success Manager (CSM) to own the end-to-end customer journey for AgentPro, our AI-powered grant writing platform. You will ensure clients maximize value from our AI tools while coordinating with our grant delivery team to drive NPS, account retention, and growth.

## What they're looking for

- 2–4 years in Customer Success, Account Management, or Client Services, preferably within nonprofits, B2B SaaS, AI/automation tools, or tech-enabled services
- Strong stakeholder management ability with clear written and verbal communication
- Proven experience handling client escalations, triaging issues under pressure, and driving fast resolutions
- Highly organised and detail-oriented
- Comfortable learning AI workflows and guiding clients on software self-sufficiency

Tags: Growth