# Manager, Support Enablement, Platform Solutions and Delivery, Cloud Support at Google

- Company: Google
- What the company does: Learn more about Google. Explore our innovative AI products and services, and how we. Backed by Kleiner Perkins.
- Company website: https://about.google/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://www.google.com/about/careers/applications/jobs/results/101181000138007238-manager-support-enablement-platform-solutions-and-delivery-cloud-support
- Page: https://www.1752.vc/careers/jobs/google-manager-support-enablement-platform-solutions-and-delivery-cloud-support/

## About the role

In this role, you will focus on transforming the support tooling model from assisted to autonomous support. You will lead and drive the Agentic Artificial Intelligence (AI) strategy in the support enablement space, covering case management, troubleshooting tooling, workflow automations, and learning and development tools. This strategy will encompass the federation of specialized AI agents, where governance and maintenance process design are crucial for scaling.

## What they're looking for

- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience
- 7 years of experience in program management, product management, business operations, or systems strategy and operations within global customer support
- 7 years of experience in people management
- 3 years of experience managing a team of program managers
- Experience setting up and managing case management workflows and tooling in a mixed ecosystem of first-party and third-party solutions