# Service Program Manager, Global Business Applied AI Technical Services at Google

- Company: Google
- What the company does: Learn more about Google. Explore our innovative AI products and services, and how we. Backed by Kleiner Perkins.
- Company website: https://about.google/
- Type: Startups (AI role)
- Level: Senior
- Location: United States
- Work setup: On-site
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://www.google.com/about/careers/applications/jobs/results/94265102064067270-service-program-manager-global-business-applied-ai-technical-services
- Page: https://www.1752.vc/careers/jobs/google-service-program-manager-global-business-applied-ai-technical-services/

## About the role

In this role, you will deliver support for a wide range of internal sales tools, empowering Large Customer Sales (LCS+) sellers with high quality customer data and insights. The team acts as frontline support to troubleshoot technical issues, diagnose user inquiries, and triage bugs to Product Management, Engineering, and Global Product Leads. The role focuses heavily on scaling support by identifying opportunities for new or improved workflows that drive operational efficiency and service excellence.

## What they're looking for

- Bachelor's degree or equivalent practical experience
- 5 years of experience in a customer or client-facing role
- 5 years of experience identifying issues in processes, creating solutions, and working with cross-functional teams to drive these changes