# Senior Customer Success Manager - Enterprise at Gorgias

- Company: Gorgias
- What the company does: Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and more. Trusted by top 17,000 brands and counting. Backed by Techstars, CRV and Sapphire.
- Company website: https://gorgias.com
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco
- Work setup: On-site
- Pay: $142K to $157K base salary per year (USD)
- Posted: 2026-06-25
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/gorgias/8c3cbb19-a9cc-49d3-9ea3-fad918166ba5
- Page: https://www.1752.vc/careers/jobs/gorgias-senior-customer-success-manager-enterprise/

## About the role

Manage your book of business independently while prioritizing high-impact activities Curious and proactive - you like getting into the details of how things work

## What they're looking for

- 3+ years in Customer Success, Account Management, or similar roles
- Experience managing multiple customers in a SaaS environment
- Strong communicator who can run structured conversations with customers
- Curious and proactive - you like getting into the details of how things work
- Comfortable balancing strategic conversations with hands-on execution
- Experience working with ecommerce brands or support operations is a strong plus

Tags: Customer Success