# Customer Success Manager at Granola

- Company: Granola
- What the company does: Backed by Index, Kleiner Perkins and AI Grant.
- Company website: http://www.granola.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco Office
- Work setup: On-site
- Pay: $180K to $250K base salary per year (USD)
- Posted: 2026-06-09
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/granola/5c9f5ede-9982-4f85-ad87-ba2f4eb124fb
- Page: https://www.1752.vc/careers/jobs/granola-customer-success-manager/

## About the role

We're growing our US Customer Success team and looking for our next CSM to join our founding US CSMs in San Francisco. You'll own a book of our highest-value enterprise accounts end-to-end, from onboarding through renewal and expansion. You'll be a core part of a small, ambitious team where your work directly impacts customer experience and our US GTM motion. Own and grow a book of business across business, enterprise, and high-potential accounts, from onboarding through renewal and expansion.

## What they're looking for

- Your background looks something like…
- 4+ years in Customer Success (ideally 5+), with at least 2 years managing a consistent book of business at the same company throughout the post-sales lifecycle (onboarding, adoption, renewal / upsell)
- Experience in PLG / high-velocity SaaS environments (think Intercom, HubSpot, or earlier-stage Monday.com/Asana-style products) rather than large, heavy enterprise motions
- Comfort working with modern SaaS and GTM stacks (e.g., Attio, Stripe, Juro, Omni). Experience with AI products & integrations is a strong plus
- US-based and able to work from our San Francisco office 5 days a week once we have one (no visa sponsorship available)

Tags: Sales