# Customer Service Specialist, Tier 2 at Greenlight

- Company: Greenlight
- What the company does: Greenlight's debit card for kids empowers parents to teach trade-off decisions, money management, and the power of saving and investing – in one app experience. Backed by NEA, a16z and Alchemist.
- Company website: https://greenlight.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: Atlanta, GA; Phoenix, AZ; Mesa, AZ; Tampa, FL; Orlando, FL; Jacksonville, FL
- Work setup: Hybrid
- Posted: 2026-10-20
- Apply by: 2026-12-04
- Apply: https://jobs.lever.co/greenlight/e77f45da-2d57-4647-ba1f-0b3f1a28d421?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/greenlight-customer-service-specialist-tier-2/

## About the role

Our stance on salaries: Greenlight provides a competitive compensation package with a market-based approach to pay and will vary depending on your location, experience and skill set. The total compensation package for this position will also include a discretionary performance bonus, equity rewards, medical benefits, 401K match, and more. Greenlight conducts continuous compensation evaluations across departments and geographies to ensure we are keeping our pay current and competitive. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Professional, confident, and resourceful
- Someone who can be a creative problem-solver while troubleshooting customer issues
- Patient and kind while addressing customer questions and concerns
- An active listener who can demonstrate genuine empathy to our customers
- Responsible and able to self-manage (work from home)
- Proficiency in multitasking and maintaining accountability for meeting daily productivity goals

Tags: Customer Service

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/greenlight-customer-service-specialist-tier-2/