# Customer Success Manager at Gridware

- Company: Gridware
- What the company does: With more than 90 million field hours and counting, Gridware is already detecting the small changes that lead to big problems.Together with utility companies, we’re preventing hazards from causing harm. We’re helping crews restore power quickly and safely.... Backed by Sequoia and Y Combinator.
- Company website: https://www.gridware.io/
- Type: Startups
- Level: Senior
- Location: Remote
- Work setup: Remote
- Pay: $135K to $160K base salary per year (USD)
- Posted: 2025-02-28
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/gridware/60bfb590-ce03-495b-96b9-b6272cb714fb
- Page: https://www.1752.vc/careers/jobs/gridware-customer-success-manager/

## About the role

The Customer Success Manager will be responsible for managing and growing relationships with utility customers, ensuring they receive maximum value from Gridware’s solutions. This role involves deeply understanding utility customer needs and educating stakeholders on fault detection and grid monitoring capabilities. Additionally, this role will lead use case development, pilot program design, and the creation of success metrics to validate system performance.

## What they're looking for

- Expertise in electric grid operations and/or utility dispatch processes,
- The ability to communicate complex concepts across a broad range of stakeholders within utilities,
- A strong orientation toward customer experience, relationship management, and operational support
- 7+ years of experience in customer success, program management, technical account management, or operations within the electric utility or grid technology sector
- Deep understanding of electric grid operations and utility crew dispatch processes
- Strong customer relationship management skills, with a track record of managing complex utility accounts

Tags: GTM