# Manager, Customer Operations Automation at Grow Therapy

- Company: Grow Therapy
- What the company does: Online therapy that takes your insurance so you can get the mental health care you need without the added stress. Easy to schedule. In-person available. Backed by Sequoia and Menlo.
- Company website: https://growtherapy.com/
- Type: Startups
- Level: Senior
- Location: New York City
- Work setup: Remote
- Pay: $117K to $163K base salary per year (USD)
- Posted: 2026-10-01
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/grow-therapy/81a0907b-8d98-4069-9d64-6342b14e581f?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/grow-therapy-manager-customer-operations-automation/

## About the role

Lead, coach, and develop a team of specialists responsible for the ongoing health, maintenance, and performance of Customer Operations automations. Serve as the Customer Operations owner of Sierra and the broader automation portfolio, accountable for automation performance, customer experience, and intended business outcomes. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5–8+ years of experience in program management, operations, or a closely related role, ideally in a high-growth or technology-forward environment
- Experience leading and developing a team within automation operations, systems, technical support, product operations, or a similar function
- Experience owning AI- or technology-enabled workflows after launch, including monitoring performance, coordinating updates, managing issues, and driving measurable improvements
- Experience building or operating quality-check systems that combine automated evaluations with human review and clear standards for accuracy and intervention
- Strong data orientation, with the ability to independently access, analyze, and interpret performance data to identify trends, diagnose issues, prioritize work, and measure impact
- Understanding of the controls needed to operate AI-powered workflows responsibly, including testing, confidence thresholds, human oversight, change management, and incident response

Tags: Business

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/grow-therapy-manager-customer-operations-automation/