# Strategic Customer Success Manager at Growthx

- Company: Growthx
- What the company does: You do not need another AI tool. You need a system of growth for search and AI answers. We set it up. We calibrate it. Then you run it. Backed by Madrona.
- Company website: https://growthx.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: Remote - South America
- Work setup: Remote
- Posted: 2025-07-16
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/GrowthX%20AI/0dd4c40a-ef4a-47d4-b431-534d30f483f2
- Page: https://www.1752.vc/careers/jobs/growthx-strategic-customer-success-manager/

## About the role

You'll own a portfolio of customers end to end — their goals, their results, their renewal, and their growth. You're the person they call, and the person accountable for whether the engagement is working. Our customers are marketing leaders adapting to how AI has changed the way buyers find them. They need a partner who can run the relationship, hold them to a plan, and tell them the truth about what's working.

## What they're looking for

- 5+ years in customer success, account management or engagement management in B2B SaaS or a high-touch agency, owning renewals and expansion
- A track record on strategic or enterprise accounts — onboarding, adoption, health management, QBRs and save plays
- Experience with marketing buyers. You understand how these teams are measured and how their budgets work
- Executive presence. You've run business reviews and difficult conversations at VP and C-level
- Real exposure to SEO and content — hands-on earlier in your career, or close enough to the work to hold a conversation with a practitioner. You don't need to be current. You do need somewhere to build from
- You use AI tools in your own work every week, and can point to something you've built or changed because of them

Tags: GTM