# Associate Account Manager, SMB at GrubHub

- Company: GrubHub
- What the company does: Prepare your taste buds... Backed by Lightspeed.
- Company website: https://grubhub.com/
- Type: Startups
- Level: Senior
- Location: 2 Locations
- Work setup: On-site
- Pay: $38K to $48K base salary per year (USD)
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://wonder.wd1.myworkdayjobs.com/en-US/Grubhub_Careers/job/Chicago/Associate-Account-Manager--SMB_JR101396?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/grubhub-associate-account-manager-smb/

## About the role

As an Associate in the Restaurant Success team, you will play a pivotal role in supporting and nurturing relationships with restaurants within the SMB organization. Your primary responsibility will be managing an assigned book of business, with a focus on retention and engagement. You will serve as the key contact for restaurants, working to resolve issues, improve satisfaction, and drive long-term partnerships. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Prevent merchant attrition through communicating with merchants who want to cancel by solving their underlying issues and handling objections to keep them live on the platform
- Management of paused accounts in your book of business - quickly resolving their issues and getting them back live for order taking
- Updating contracts, processing changes of ownership, and providing support with legal issues, such as fraud
- Resolve inquiries quickly to develop trust and ultimately win loyalty with restaurant owners
- Resolve complex payment and tax inquiries and coordinate with the appropriate teams
- Ensure account integrity and accuracy by updating account information


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/grubhub-associate-account-manager-smb/