# Customer Experience Specialist at Guidde

- Company: Guidde
- What the company does: Guidde lets you capture instant step-by-step videos and documents for anyone to create. Backed by Norwest.
- Company website: https://www.guidde.com/
- Type: Startups
- Level: Mid level
- Location: NYC, New York
- Work setup: On-site
- Pay: $55K to $70K base salary per year (USD)
- Posted: 2026-08-26
- Apply by: 2026-10-10
- Apply: https://job-boards.eu.greenhouse.io/guidde/jobs/4956129101
- Page: https://www.1752.vc/careers/jobs/guidde-customer-experience-specialist/

## About the role

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and are enthusiastic about making software toolmaking ubiquitous, we want to hear from you!

## What they're looking for

- 2+ years of experience in customer support in a SaaS start-up
- Native-level English (spoken and written) with excellent communication skills
- Strong analytical and troubleshooting abilities, with a proven knack for problem-solving
- Empathy and the ability to “read between the lines” to understand customer needs beyond what is written
- A passion for mastering the product and providing clear, effective guidance to customers
- Ability to work independently, take initiative, and proactively tackle challenges

Tags: Customer Experience