# Account Coordinator (Retirement Sponsor Support) at Gusto

- Company: Gusto
- What the company does: Backed by General Catalyst, Kleiner Perkins and Y Combinator.
- Company website: http://www.gusto.com/
- Type: Startups
- Level: Mid level
- Location: Scottsdale, AZ - Hybrid
- Work setup: Hybrid
- Posted: 2026-08-20
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/gusto/jobs/8143038
- Page: https://www.1752.vc/careers/jobs/gusto-account-coordinator-retirement-sponsor-support/

## About the role

We're looking for someone who genuinely enjoys connecting with people, navigating complexity, and solving problems in real time. In this role, you'll be the first point of contact for plan sponsors and employers reaching out by phone and email bringing warmth, clarity, and solutions to every interaction. You'll also work closely with Product, Engineering, and Sales to flag trends, improve the customer experience, and help shape the product from the front lines.

## What they're looking for

- 2+ years of customer service or contact center experience, preferably in B2B SaaS
- 2+ years delivering outstanding customer experiences via phone and email — experience in Payroll, Employee Benefits, or HR Tech is a plus
- Team-first attitude — you collaborate openly, support your colleagues, and show up as a key contributor to team wins
- Drive and ownership — you're self-directed, resourceful, and don't close a case until the customer is genuinely satisfied
- Problem-solving mindset — you dig into issues, think critically, and find the best path forward even in ambiguous situations
- Composure under pressure — you can multitask, reprioritize on the fly, and stay grounded when things move fast

Tags: Customer Experience