# Head of Product, New Customer Experience at Gusto

- Company: Gusto
- What the company does: Backed by General Catalyst, Kleiner Perkins and Y Combinator.
- Company website: http://www.gusto.com/
- Type: Startups
- Level: Principal and up
- Location: San Francisco, CA - Hybrid
- Work setup: Hybrid
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://job-boards.greenhouse.io/gusto/jobs/8144242
- Page: https://www.1752.vc/careers/jobs/gusto-head-of-product-new-customer-experience/

## About the role

Gusto is looking for an experienced Product leader for our New Customer Experience team. Gusto is known as the trusted payroll solution for hundreds of thousands of SMBs. As we expand as the trusted small business partner with new multi-product offerings, we need to ensure new customers can clearly see, and choose, the Gusto that’s right for their business.

## What they're looking for

- 10+ years of direct Product Management experience, including 4+ years leading and managing product managers
- A track record owning a growth, acquisition, or onboarding funnel with direct accountability for a conversion or revenue number, not just shipping features. You know your funnel numbers cold
- Experience in selling to SMBs, and experience in a multi-product company with shared platforms and real cross-team dependencies
- Experience owning a public web surface (e.g. marketing site, CMS) a plus
- Strong experimentation instincts and the judgment to know when a flat result means iterate and when it means stop. You are a builder who stays close to the work
- Experience partnering closely with Marketing, Sales, and Finance, with direct accountability to a revenue target or P&L

Tags: Product Management