# Senior Commercial Lines Account Manager at Gusto

- Company: Gusto
- What the company does: Backed by General Catalyst, Kleiner Perkins and Y Combinator.
- Company website: http://www.gusto.com/
- Type: Startups
- Level: Senior
- Location: Denver, CO - Hybrid
- Work setup: Hybrid
- Posted: 2026-10-13
- Apply by: 2026-11-27
- Apply: https://job-boards.greenhouse.io/gusto/jobs/8257877?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/gusto-manager-business-insurance-servicing/

## About the role

Gusto is building its own P&C insurance agency, and our servicing team is growing right alongside it. You'll lead the licensed team that keeps our commercial book correctly covered — endorsements, renewals, claims, carrier relationships — while building the systems, SOPs, and automation that let that team scale without headcount scaling at the same rate. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years of commercial lines service experience at an independent agency, brokerage, or carrier, including 1–2+ years leading or supervising a service team
- Workers' Compensation depth — class codes, experience modifiers, premium audits, pay-as-you-go WC experience is a strong plus — and the ability to turn that depth into training and SOPs for a team
- Experience working in carrier portals (Hartford, AmTrust, etc) and comfort partnering directly carrier relationship managers
- AI and automation fluency — you've used AI tools in real service work, can coach a team to use them well, and have a track record of turning manual processes into automated ones
- A coaching-first leadership style: you'd rather build a team that outgrows the need for you on any single case than be the best individual servicer in the room
- An active Property & Casualty producer license (Colorado resident preferred, or obtainable within 90 days with Gusto's support), plus willingness to obtain nonresident licenses across our operating footprint

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/gusto-manager-business-insurance-servicing/