# Participant Support Specialist at Gusto

- Company: Gusto
- What the company does: Backed by General Catalyst, Kleiner Perkins and Y Combinator.
- Company website: http://www.gusto.com/
- Type: Startups
- Level: Mid level
- Location: Denver, CO - Hybrid
- Work setup: Hybrid
- Posted: 2026-08-20
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/gusto/jobs/8142994
- Page: https://www.1752.vc/careers/jobs/gusto-participant-support-specialist/

## About the role

We’re looking for someone who thrives on complexity, leads with empathy, and is energized by solving real problems for real people. In this Tier 2 role, you’ll handle in-depth technical and educational inquiries from 401(k) participants and IRA owners, acting as the go-to resource for escalated issues across email and phone. You’ll also collaborate closely with Product, Engineering, Operations, and Legal to surface trends, close gaps, and continuously improve the participant experience.

## What they're looking for

- 2+ years of experience in customer care, customer success, relationship management, or FinTech
- Experience in Benefits, 401(k), Payroll, or HR Tech is a plus
- Results-driven with strong phone, listening, and writing skills — you’re a clear, confident communicator across every channel
- Composure under pressure — you can multitask, reprioritize on the fly, and stay grounded when volume is high or situations are complex
- Adaptability — you pick up new technologies quickly, assess situations with good judgment, and always look for smarter ways to get things done
- Creative and analytical problem-solving skills — you dig into issues and find the best path forward even in ambiguous situations

Tags: Customer Experience