# Payment Operations Manager at Gusto

- Company: Gusto
- What the company does: Backed by General Catalyst, Kleiner Perkins and Y Combinator.
- Company website: http://www.gusto.com/
- Type: Startups
- Level: Senior
- Location: New York, NY - Hybrid; San Francisco, CA - Hybrid
- Work setup: Hybrid
- Pay: $126K to $156K base salary per year (USD)
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://job-boards.greenhouse.io/gusto/jobs/8022501
- Page: https://www.1752.vc/careers/jobs/gusto-payment-operations-manager/

## About the role

Payments at Gusto aren't just infrastructure, they're the reason people get paid on time, every time. Payment Operations sits within Gusto's Money team, a cross-functional group spanning Engineering, Product, and Operations that powers money movement across Gusto's growing product surface: core payroll, contractor payments, international money movement, and new business offerings like PEO.

## What they're looking for

- 7+ years of hands-on experience in payment operations, banking operations, or treasury operations, including direct ownership of escalations, partner issues, or ticket queues, and 2+ years directly managing a team
- Deep working knowledge of domestic payment rails (ACH/Nacha, wires, RTP) and experience with international money movement is a strong plus
- Experience managing the operational side of a bank or payment partner relationship, including escalations, issue triage, and partner reviews
- Track record of operating within a compliance program (Nacha Risk Self-Assessment, SOC 1, unclaimed property, or similar), including audits and controls work
- Strong people leadership: you've hired, coached, and managed performance for a team of analysts or similar operational ICs
- Comfortable operating with real ambiguity and driving cross-functional work without needing a fully defined process

Tags: Product Management