# Payroll and Taxes Manager at Gusto

- Company: Gusto
- What the company does: Backed by General Catalyst, Kleiner Perkins and Y Combinator.
- Company website: http://www.gusto.com/
- Type: Startups
- Level: Senior
- Location: Denver, CO - Hybrid; Scottsdale, AZ - Hybrid
- Work setup: Hybrid
- Posted: 2026-09-21
- Apply by: 2026-11-05
- Apply: https://job-boards.greenhouse.io/gusto/jobs/8208066
- Page: https://www.1752.vc/careers/jobs/gusto-payroll-and-taxes-manager/

## About the role

As a Payroll & Tax Team Leader, you will be at the heart of our world-class support team, playing a pivotal role in ensuring businesses run smoothly. You'll lead a dedicated team that leverages Gusto's powerful platform to handle one of the most vital tasks—ensuring employees get paid accurately and on time while maintaining compliance with state and federal tax laws.

## What they're looking for

- Minimum of 3 years of experience leading teams of individual contributors
- Deep understanding of customer experience, support metrics, best practices, and tools
- Loves creative problem-solving to dissolve roadblocks
- Background in payroll and/or tax is desired
- Deep understanding of customer satisfaction indicators and best practices
- Expertise in identifying, analyzing, and implementing behaviors that build customer loyalty

Tags: Customer Experience