# Principal Product Manager, Unified Service Platform at Gusto

- Company: Gusto
- What the company does: Backed by General Catalyst, Kleiner Perkins and Y Combinator.
- Company website: http://www.gusto.com/
- Type: Startups
- Level: Principal and up
- Location: Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid
- Work setup: Hybrid
- Posted: 2026-08-06
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/gusto/jobs/7868243
- Page: https://www.1752.vc/careers/jobs/gusto-principal-product-manager-unified-service-platform/

## About the role

At Gusto, we're building a world where every customer need is understood, matched with the right expertise, and driven to the right resolution, by the right person or AI, at the right time. Making that real requires a sophisticated "System of Intelligence" that understands customer intent, judges problem complexity, decides whether AI or a human should take it, and retrieves exactly the right knowledge and data to answer. T

## What they're looking for

- Deep familiarity with AI/ML concepts — particularly intent classification, NLP, and agentic systems — with a track record of translating model capabilities into tangible product outcomes at scale
- Strong cross-functional instincts and a demonstrated ability to align Sales, Service, and Engineering teams around a shared product vision, even in the face of competing priorities and organizational complexity

Tags: Customer Experience