# Retirement Onboarding Specialist (New Plans) at Gusto

- Company: Gusto
- What the company does: Backed by General Catalyst, Kleiner Perkins and Y Combinator.
- Company website: http://www.gusto.com/
- Type: Startups
- Level: Mid level
- Location: Denver, CO - Hybrid
- Work setup: Hybrid
- Posted: 2026-10-05
- Apply by: 2026-11-19
- Apply: https://job-boards.greenhouse.io/gusto/jobs/8248245?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/gusto-retirement-onboarding-specialist-new-plans/

## About the role

The Onboarding Specialist manages the end-to-end onboarding experience for new enterprise 401(k) plans on the Gusto 401(k) platform. This role becomes the dedicated point of contact for plan sponsors and administrators after a new plan signs, guiding them through setup and ensuring first contributions are processed successfully. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 4+ years of total work experience with 3+ years in client-facing implementation, account management, or technical onboarding, startup and/or financial services experience a plus
- Proven ability to manage a large, active book of business while staying organized and proactive across competing priorities
- Deep knowledge in one or more of the following: SaaS, Operations, or Finance, familiarity with 401(k) plans or retirement plan administration is a plus
- Proficiency with Salesforce and comfort working across case management and collaboration tools in a fast-paced environment
- Strong communication skills across email, phone, and video with a client-first mindset
- Ability to identify and escalate potential setup or compliance issues early, partnering with the right internal teams to resolve them

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/gusto-retirement-onboarding-specialist-new-plans/