# Technical Account Manager at Gusto

- Company: Gusto
- What the company does: Backed by General Catalyst, Kleiner Perkins and Y Combinator.
- Company website: http://www.gusto.com/
- Type: Startups
- Level: Senior
- Location: Scottsdale, AZ - Hybrid
- Work setup: Hybrid
- Posted: 2026-09-15
- Apply by: 2026-10-30
- Apply: https://job-boards.greenhouse.io/gusto/jobs/8203030
- Page: https://www.1752.vc/careers/jobs/gusto-technical-account-manager/

## About the role

As a Technical Account Manager, you will act as the single point of contact for all support inquiries, enhancing their user experience and serving as a subject matter expert for Gusto’s core products. You will guide customers through our newest product features, provide proactive customer education and support, partner cross-functionally, move quickly to strategize and creatively solve problems, act as their advocate internally to influence our product decisions and roadmap, and holistically support the...

## What they're looking for

- 6+ years of customer experience with 1+ years of full-time experience in Payroll, and 2+ years of account management
- Proven ability to proactively and reactively support customers, driving their success, happiness, and loyalty through expert guidance and creative problem-solving
- Ability to synthesize and communicate complex subjects clearly and effectively, both verbally and in writing, with customers and internal partners
- Experience with Salesforce, Zoom/Google Meets, Google Suite, Google Calendar, Gmail, and scheduling tools
- Excels in balancing inbound calls, scheduled meetings, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively
- Strength in providing effective, expert, and creative resolutions for customers with minimal support, demonstrating agility and critical thinking

Tags: Customer Experience