# Strategic Enterprise Customer Success Manager at HackerOne

- Company: HackerOne
- What the company does: HackerOne combines AI with the ingenuity of the largest community of security researchers to find and fix security, privacy, and AI vulnerabilities across the SDLC. HackerOne offers AI red teaming, crowdsourced security, bug bounty, vulnerability disclosure... Backed by NEA.
- Company website: https://www.hackerone.com/
- Type: Startups
- Level: Senior
- Location: Boston
- Work setup: Remote
- Pay: $141K to $173K base salary per year (USD)
- Posted: 2026-10-23
- Apply by: 2026-12-07
- Apply: https://jobs.ashbyhq.com/hackerone/4057d0a2-5574-4ba4-b955-9b2c215b67aa?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/hackerone-strategic-enterprise-customer-success-manager/

## About the role

At HackerOne, we are building a safer internet by connecting our customers with the expertise of the global security research community. As a Strategic Enterprise Customer Success Manager, you will serve as a trusted strategic advisor to some of our most complex enterprise customers, helping them maximize the value of HackerOne's platform, advance their security programs, and achieve meaningful business outcomes. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 6+ years of experience in Customer Success supporting high-touch enterprise and/or government customers in a B2B environment, with demonstrated experience managing customer relationships and delivering successful outcomes
- Experience managing complex customer programs or projects, including coordinating cross-functional stakeholders, documenting requirements, resolving issues, and delivering consistent, repeatable results
- Working technical knowledge of SaaS applications, cloud technologies, and IT operations, including the ability to discuss application capacity, utilization, and performance and communicate technical concepts effectively to diverse audiences
- Experience using customer data, program insights, and structured problem-solving approaches to inform recommendations, improve customer outcomes, and adapt to evolving customer needs
- Experience working in cybersecurity, particularly with vulnerability disclosure programs, bug bounty programs, or related security practices
- Experience working in a scale-up environment

Tags: Revenue

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/hackerone-strategic-enterprise-customer-success-manager/