# Customer Account Manager - Mid Market at HackerRank

- Company: HackerRank
- What the company does: Backed by Y Combinator.
- Company website: http://hackerrank.com
- Type: Startups
- Level: Senior
- Location: Hybrid in Santa Clara, CA
- Work setup: Hybrid
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://job-boards.greenhouse.io/hackerrank/jobs/8224639
- Page: https://www.1752.vc/careers/jobs/hackerrank-customer-account-manager-mid-market/

## About the role

We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. In this role, you will manage a portfolio of Mid Market customers, ensuring consistent adoption, smooth renewals, and a positive overall experience. You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members..

## What they're looking for

- You bring 3+ years of experience in a customer-facing role within a SaaS or technology environment, such as account management, customer success, or technical support
- You are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment
- You are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience
- Ability to translate complex technical concepts and solutions into clear, accessible language for both technical and non-technical stakeholders
- Strong written and verbal communication skills, with the ability to explain concepts clearly
- Familiarity with HR Tech, recruiting tools, or developer-focused products

Tags: Go To Market