# Customer Experience Engineer, L2 at HackerRank

- Company: HackerRank
- What the company does: HackerRank is the market-leading coding test and interview solution for hiring developers. Start hiring at the pace of innovation! Backed by Y Combinator.
- Company website: http://hackerrank.com
- Type: Startups
- Level: Mid level
- Location: Hybrid in Santa Clara or Mountain View, CA
- Work setup: Hybrid
- Pay: $120K to $135K base salary per year (USD)
- Posted: 2026-10-01
- Apply by: 2026-11-23
- Apply: https://job-boards.greenhouse.io/hackerrank/jobs/8233194?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/hackerrank-customer-experience-engineer-l2/

## About the role

Customer Experience Engineering is where customers, product, and engineering meet. As a CXE 2, you’ll lead complex technical problems and high-stakes customer situations from investigation through resolution and prevention. You’ll combine technical depth with the judgment and communication needed to guide customers when the answer is not yet clear. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- You have 3 to 7 years of experience in technical support, product support, solutions engineering, implementation, cloud support, software engineering, SDET, or a similar customer-facing technical role
- You know how to reconcile conflicting evidence, validate findings, and diagnose authentication and integration failures across systems
- You can write and debug practical code in Python or a similar language, read unfamiliar code, and build scripts or automations that others can use
- You make sound decisions under pressure: assessing impact, prioritising work, bringing in the right people, and keeping investigations moving
- You take ownership without waiting to be chased. You can work effectively across Engineering, Product, and GTM while keeping both technical accountability and the customer’s next steps clear
- You have hands-on experience using AI to investigate, build, and improve workflows, and you test its output before relying on it

Tags: Go To Market

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/hackerrank-customer-experience-engineer-l2/