# IT Operations Lead at Hadrian

- Company: Hadrian
- What the company does: Hadrian is rebuilding America’s industrial strength, rapidly scaling our country’s manufacturing output through advanced software, automation, and human skill. Backed by a16z, Founders Fund and Lux.
- Company website: https://www.hadrian.co
- Type: Startups (AI role)
- Level: Senior
- Location: Los Angeles, CA
- Work setup: On-site
- Pay: $121K to $185K base salary per year (USD)
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://jobs.ashbyhq.com/hadrian-automation/7435e81a-0f86-4cb8-ae3f-7df9a9d14175
- Page: https://www.1752.vc/careers/jobs/hadrian-it-operations-lead/

## About the role

You will be at Hadrian's HQ in Torrance, CA. Execs, engineering, design, program teams, and visiting customers all work out of our Torrance campus. As IT Lead, you own the health of the team that keeps corporate IT running for our west coast operations, with a secondary lens on our factory operations. You will lead a small team of Technicians, Analysts, and Systems Admins. Two things sit at the center of the job: technical ability and leadership.

## What they're looking for

- 7 or more years in IT, with at least 2 leading a team or a major program
- Strong background in corporate IT at a HQ or campus environment. You have supported execs, engineering, and business teams, and you know how a headquarters is different from a shop floor
- Hands-on track record building AI chatbot workflows and ticket deflection flows in platforms like Serval, Moveworks, or similar. You have shipped flows that measurably cut ticket volume
- Strong instinct for reading ticket data. You can look at a queue and tell what should be automated, what should be documented, and what should be pushed back on
- Real experience with executive and white-glove support. You know how to move fast without making noise, and how to teach a team to do the same
- Hands-on AV experience with conference room gear such as Crestron, Q-SYS, Logitech, or similar. You have set up rooms, tuned audio, and fixed AV under time pressure

Tags: Engineering, Product, Design