# Customer Success Manager at Hadrius

- Company: Hadrius (YC W23)
- What the company does: Automating Securities Compliance. Backed by Y Combinator and CRV.
- Company website: https://www.hadrius.com
- Type: Startups (AI role)
- Level: Senior
- Location: New York, NY, US
- Work setup: On-site
- Pay: $135K to $165K base salary per year (USD)
- Posted: 2026-09-11
- Apply by: 2026-11-02
- Apply: https://www.ycombinator.com/companies/hadrius/jobs/3JlZ5A8-customer-success-manager?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/hadrius-customer-success-manager/

## About the role

You are a proactive, relationship-driven operator ready to own a multi-million-dollar book of business end to end - this includes onboarding, activation, adoption, and retention. Your mission is to be a premium partner from kickoff to renewal: drive measurable value quickly, protect the base with world-class retention across each customer’s compliance stack. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Customer advocate: you balance long-term value with near-term outcomes for clients
- Project/program manager: you run complex onboardings and drive adoption to plan
- Renewals-process fluent: multi-year structures, order forms, and approvals
- Relationship toolkit: discovery, multi-threading, objection handling, and stakeholder alignment
- Cross-functional operator: you collaborate tightly with Sales, FDE/Implementation, and Engineering to help clients grow their business with Hadrius
- Data-driven and disciplined: you use telemetry to prioritize, forecast retention risk accurately, and maintain pristine CRM hygiene

Tags: Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/hadrius-customer-success-manager/