# IT Support Analyst at Handshake

- Company: Handshake
- What the company does: Backed by Kleiner Perkins and Lightspeed.
- Company website: http://www.joinhandshake.com/
- Type: Startups
- Level: Analyst
- Location: San Francisco, CA
- Work setup: On-site
- Pay: $80K to $100K base salary per year (USD)
- Posted: 2026-08-03
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/handshake/92b1b4d0-aa14-494f-888c-b3a1400614f9
- Page: https://www.1752.vc/careers/jobs/handshake-it-support-analyst/

## About the role

We're looking for an IT Support Analyst to help deliver an exceptional technology experience for our employees. You'll support a distributed workforce by resolving technical issues, administering core IT systems, and helping improve internal processes as we continue to scale.

## What they're looking for

- Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration tools
- Troubleshoot and resolve technical issues with a focus on delivering an excellent employee experience
- Support remote and hybrid employees across multiple time zones
- Escalate complex issues when appropriate while owning tickets through resolution
- 2–4 years of IT support experience, preferably in a SaaS, startup, or fast-paced environment
- Experience supporting macOS (Windows experience is a plus)

Tags: Engineering