# Operations Associate, Trust & Safety at Handshake

- Company: Handshake
- What the company does: Backed by Kleiner Perkins and Lightspeed.
- Company website: http://www.joinhandshake.com/
- Type: Startups
- Level: Associate
- Location: New York, NY
- Work setup: On-site
- Pay: $92K to $115K base salary per year (USD)
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://jobs.ashbyhq.com/handshake/d547e216-2ca7-4087-9d57-bbce9f5bd6b4
- Page: https://www.1752.vc/careers/jobs/handshake-operations-associate-trust-and-safety/

## About the role

The Operations Associate will be the dedicated execution partner for Trust & Safety, helping keep fraudulent activity off the marketplace. You'll split time across three areas: analyzing data to track team health metrics, triaging and resolving user-support escalations (and identifying the trends behind them), and managing the team of outsourced BPO reviewers who verify new users — their SOPs, training, and quality.

## What they're looking for

- 1+ years of experience in a highly analytical, ops-focused role (new-grad candidates with a relevant quantitative internship are welcome)
- Strong SQL skills, with the ability to independently pull and analyze data
- A quantitative academic background (e.g. computer science, math, data science, or similar) or equivalent experience
- Comfort with AI-assisted tooling (e.g. Claude Code) for data and workflow tasks
- Comfort operating with ambiguity, using judgment to figure out the right approach rather than relying on a fixed playbook
- Strong written communication skills — this role writes much of the direct communication sent to affected users

Tags: General & Administrative