# Customer Experience Manager (CXM) – AI-Forward at HappyCo

- Company: HappyCo
- What the company does: Manage work orders, automate maintenance, and track with AI-powered property maintenance software. Streamline operations with our maintenance system. Backed by 500 Global.
- Company website: https://happy.co
- Type: Startups (AI role)
- Level: Senior
- Location: United States
- Work setup: Remote
- Posted: 2025-11-24
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/happyco/8ce3ee8a-9bcd-479b-b79b-d246022ad6ad
- Page: https://www.1752.vc/careers/jobs/happyco-customer-experience-manager-cxm-ai-forward/

## About the role

HappyCo is building an AI-first customer experience organization, and the Customer Experience Manager is the role that carries it. This is a full-cycle, single-owner seat for our Mid-Market & Regional segment — operators running 1,000–5,000 multifamily units at >$1,000 MRR — where one person owns the complete customer journey from launch and implementation through adoption, retention, and expansion.

## What they're looking for

- At least 3+ years in Customer Success or Implementation in a B2B SaaS environment
- Demonstrated end-to-end ownership of customer launches or implementations — scoping through hypercare, not a handoff role
- Comfort working with data: dashboards, customer usage metrics, operational KPIs
- Strong executive communication, with the ability to hold a room of senior operator stakeholders
- Strong project management across multiple concurrent workstreams
- Proven ability to manage client relationships with consultative authority

Tags: Customer Success