# Customer Experience Manager at HappyCo

- Company: HappyCo
- What the company does: Manage work orders, automate maintenance, and track with AI-powered property maintenance software. Streamline operations with our maintenance system. Backed by 500 Global.
- Company website: https://happy.co
- Type: Startups
- Level: Senior
- Location: New York City
- Work setup: On-site
- Pay: $90K to $120K base salary per year (USD)
- Posted: 2026-08-26
- Apply by: 2026-10-10
- Apply: https://jobs.lever.co/happyco/6c940fb8-9809-4b77-9207-07de545180eb
- Page: https://www.1752.vc/careers/jobs/happyco-customer-experience-manager/

## About the role

HappyCo partners with leading integration providers to deliver property management and resident-experience technology — including Happy Property and Happy Force — to shared customers. Today, those customers are primarily multifamily operators, with a growing opportunity to support single-family homeowners.

## What they're looking for

- Strong CXM or customer success experience, including full-cycle launch and lifecycle ownership for customer accounts
- Experience working beyond transactional support or customer service, with ownership of customer outcomes and long-term success
- Ability to work in person from our partner’s New York City office. This is an in-office role, not a remote role or occasional travel assignment
- Comfort operating with autonomy in a fast-paced, sometimes non-standard environment
- Technical fluency to speak credibly about integrations, single sign-on, and AI-driven tooling with technical partner teams
- Strong judgment and communication skills, with the ability to represent HappyCo directly to a fast-moving, high-visibility partner and its executives

Tags: Customer Success