# Level 2 Support Representative at HappyCo

- Company: HappyCo
- What the company does: Manage work orders, automate maintenance, and track with AI-powered property maintenance software. Streamline operations with our maintenance system. Backed by 500 Global.
- Company website: https://happy.co
- Type: Startups
- Level: Mid level
- Location: Remote (USA)
- Work setup: Remote
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://jobs.lever.co/happyco/4dca0dbf-c105-46de-99a7-a824a300c6b8
- Page: https://www.1752.vc/careers/jobs/happyco-level-2-support-representative/

## About the role

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy ! We're looking for a Level 2 Support Representative to join our team at HappyCo. This position must be located in the United States with the ability to work within the Pacific timezone.

## What they're looking for

- 2–5+ years in a technical customer support or SaaS support operations role
- Demonstrated experience resolving complex, escalated support issues independently
- Strong technical troubleshooting skills across integrated SaaS platforms, including data flow, system permissions, and third-party integrations
- Proficiency with Zendesk or a similar ticketing platform, ability to configure views, macros, and triage workflows
- Experience interpreting customer-facing issues using logs, metrics dashboards, or internal tooling
- Excellent communication skills, with the ability to distill technical concepts into simple, customer-friendly explanations

Tags: Support