# Head of Customer Success at HappyRobot

- Company: HappyRobot
- What the company does: Autonomous AI workers that communicate, coordinate, and operate at scale across the real economy. Backed by Y Combinator and a16z.
- Company website: https://happyrobot.ai
- Type: Startups (AI role)
- Level: Principal and up
- Location: United States
- Work setup: Remote
- Posted: 2026-10-27
- Apply by: 2026-12-11
- Apply: https://jobs.ashbyhq.com/happyrobot.ai/7a103afa-b351-4cc8-bb48-f299ca31e742?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/happyrobot-head-of-customer-success/

## About the role

Own the Customer Success function and its targets for gross retention, net revenue retention, expansion, and customer health. Serve as the executive sponsor for our largest enterprise accounts, building relationships with operators, VPs, and C-level stakeholders. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 10 or more years in Customer Success, Account Management, or a similar customer-facing function at a B2B SaaS or technology company, including 3 or more years leading and scaling a team
- Preferred: Hands-on logistics, freight, or supply chain experience (for example at a freight broker, 3PL, carrier, shipper, or logistics technology company), ideally managing large, multi-stakeholder accounts
- A proven track record of owning retention, net revenue retention, and expansion targets for enterprise customers
- Experience building a Customer Success function from an early stage, including hiring, process design, and tooling
- Strong executive presence and the ability to communicate with both operators on the floor and C-level stakeholders
- Comfort with data. You can read usage and performance metrics, build a clear narrative around them, and drive decisions from them

Tags: Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/happyrobot-head-of-customer-success/