# Customer Operations Specialist, Payments at Harper

- Company: Harper
- What the company does: You make one call, we make the rest. Harper learns your business, works every market that can write it, and brings back the right coverage at the right price. Backed by Peak XV, Y Combinator and Antler.
- Company website: https://www.harperinsure.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://jobs.ashbyhq.com/harperinsure/d1a82faa-7d95-4806-b160-038616f7ef97
- Page: https://www.1752.vc/careers/jobs/harper-customer-operations-specialist-payments/

## About the role

A payment does not reconcile. A customer raises a dispute. A cancellation notice conflicts with the account record. An audit creates a question nobody can answer from one screen. You establish the real state, speak with the customer, and carry the issue to a documented resolution. Harper's systems can surface records and prepare routine service work. This role handles the customer problems that still require judgment, persistence, and direct communication across payments and insurance operations.

Tags: Growth