# Customer Service Operations Specialist at Harper

- Company: Harper
- What the company does: You make one call, we make the rest. Harper learns your business, works every market that can write it, and brings back the right coverage at the right price. Backed by Peak XV, Y Combinator and Antler.
- Company website: https://www.harperinsure.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco
- Work setup: On-site
- Pay: $110K to $150K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://jobs.ashbyhq.com/harperinsure/3a362c7e-ca05-4b88-a90c-a3e9b8446b91
- Page: https://www.1752.vc/careers/jobs/harper-customer-service-operations-specialist/

## About the role

You own our most complex accounts and the hardest customer situations. Premium audits and inspection recommendations that carry real deadlines. Renewals worth remarketing to get a business better terms. E&S and surplus lines placements, with the filings and binding packets that come with them. Premium finance arrangements and the paperwork behind them.

## What they're looking for

- You're the person colleagues bring the case nobody else can crack
- You have real relationships with underwriters and wholesalers—and they take your call
- You'd rather decide with the facts you have and document your reasoning than let an account sit for three weeks
- You're tired of needing three approvals to do the obviously right thing
- You can hold a case open for days without losing the thread, and keep twenty of them straight
- You're curious about AI tools and want to tell engineers what to build, not wait for permission

Tags: Operations