# Customer Service Representative at Harper

- Company: Harper
- What the company does: You make one call, we make the rest. Harper learns your business, works every market that can write it, and brings back the right coverage at the right price. Backed by Peak XV, Y Combinator and Antler.
- Company website: https://www.harperinsure.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco
- Work setup: On-site
- Pay: $75K to $90K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://jobs.ashbyhq.com/harperinsure/81cdb8e5-7be0-4eae-ac26-46fcdc7fd235
- Page: https://www.1752.vc/careers/jobs/harper-customer-service-representative/

## About the role

A contractor needs a certificate before they can walk onto a job site. A payment failed. A customer thinks a policy change is already done when it is not. You pick up the call, establish what is actually true, and keep ownership visible until the request is complete. Small-business owners are used to a broker who never calls back. You are the reason ours do.

## What they're looking for

- You have worked in a call center, dispatch, collections, front desk, customer service, or another high-volume phone environment
- You are clear, patient, and direct with people who may be confused or frustrated, and you can turn a rough call around
- You can manage a call, a record, and a next-action list at the same time — you talk and type simultaneously, and you can work a list of 80 calls without losing your place
- You are dependable and punctual, and you take that seriously
- You know when to solve, when to escalate, and when not to improvise. You would rather ask than guess
- You treat AI as leverage — it finds the account and preps the routine work so you can spend the call on the customer — and you have opinions about where it helps and where it gets in the way

Tags: Operations