# Learning & Knowledge Systems Lead at Harper

- Company: Harper
- What the company does: You make one call, we make the rest. Harper learns your business, works every market that can write it, and brings back the right coverage at the right price. Backed by Peak XV, Y Combinator and Antler.
- Company website: https://www.harperinsure.com/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco
- Work setup: On-site
- Pay: $110K to $170K base salary per year (USD)
- Posted: 2026-06-02
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/harperinsure/b2447b59-5f34-4e27-955c-e4211baa2ca0
- Page: https://www.1752.vc/careers/jobs/harper-learning-and-knowledge-systems-lead/

## About the role

You turn the judgment locked inside Harper's best operators into AI-legible knowledge — living docs, decision logs, and retrievable skills the agents can actually call — and you get the rest of the company running against it. Two tracks, running in parallel, at the intersection of Operations, Engineering, and RevOps.

## What they're looking for

- An exceptional writer and synthesizer. You can take a messy transcript to a clear operating doc, and a clear doc to something a team actually executes against
- Genuinely curious about how organizations work, and happy to sit with operators to find out
- Structured but not bureaucratic. You care whether documentation changes behavior, not whether it looks polished
- Able to operate in chaos without becoming chaotic. Low-ego, persistent, and allergic to "someone should probably document that."
- 3–8 years in a relevant field (see above)
- Exceptional written communication and strong information-architecture instincts

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