# Community Lead, Customer Engagement at Harvey

- Company: Harvey
- What the company does: Legal AI tailored for leading law firms and corporate legal teams worldwide. Harvey streamlines contract analysis, due diligence, compliance, and litigation. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://www.harvey.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: New York
- Work setup: Remote
- Pay: $160K to $220K base salary per year (USD)
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://jobs.ashbyhq.com/harvey/2a2f8cae-e153-4e51-a9fe-7af903fbc5ef
- Page: https://www.1752.vc/careers/jobs/harvey-community-lead-customer-engagement/

## About the role

Harvey is seeking a Community Lead to help build and scale programs that turn customers into advocates, deepen loyalty, and strengthen Harvey’s customer community. This person will design and operate customer-facing programs that elevate customer voices, create meaningful moments of connection, and give our most engaged users new ways to participate in the Harvey ecosystem. The role spans customer marketing, community, advocacy, events, research, and program management.

## What they're looking for

- 8+ years of experience in customer marketing, community, advocacy, lifecycle marketing, events, research programs, program management, customer success, or related roles, ideally at a high-growth SaaS, AI, or technology company
- Experience building or scaling customer-facing programs such as user groups, customer communities, advocacy programs, executive programs, ambassador programs, advisory boards, awards, customer events, or research-backed thought leadership initiatives
- Strong multidisciplinary customer marketing instincts: you understand how to create programs that drive engagement, loyalty, advocacy, storytelling, thought leadership, and business impact
- Experience coordinating with external partners, agencies, research firms, analysts, or other third parties is a strong plus
- Excellent program management skills, with the ability to manage multiple complex workstreams simultaneously in a fast-moving environment
- Strong customer presence and relationship-building ability, comfortable engaging with senior customers, power users, executives, partners, and internal leaders

Tags: Marketing