# Customer Success Leader, Majors at Harvey

- Company: Harvey
- What the company does: Legal AI tailored for leading law firms and corporate legal teams worldwide. Harvey streamlines contract analysis, due diligence, compliance, and litigation. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://www.harvey.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco
- Work setup: Remote
- Pay: $230K to $250K base salary per year (USD)
- Posted: 2026-10-26
- Apply by: 2026-12-10
- Apply: https://jobs.ashbyhq.com/harvey/b21e4fa4-824e-4664-9e9f-ba0204f83a58?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/harvey-customer-success-leader-majors-2/

## About the role

Harvey is hiring a Customer Success Leader to manage and develop a team of experienced CSMs supporting our strategic law firm accounts. These partnerships span offices, practice groups and regions, requiring an understanding of how firms operate, make decisions and deliver value to their clients. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 10+ years of experience in customer success, account management, consulting or professional services, including at least 4 years directly managing CSMs or account teams serving large enterprises
- A track record of delivering retention and expansion outcomes across complex enterprise accounts, including leading renewal and growth strategies in partnership with Sales
- Experience building strong teams through coaching, clear expectations and thoughtful performance management
- The ability to earn trust with senior stakeholders, lead difficult customer conversations and influence decisions across functions without direct authority
- Strong analytical judgment, including the ability to interpret adoption data, assess account risk and connect customer outcomes to commercial decisions

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/harvey-customer-success-leader-majors-2/