# CX Knowledge Specialist at Harvey

- Company: Harvey
- What the company does: Legal AI tailored for leading law firms and corporate legal teams worldwide. Harvey streamlines contract analysis, due diligence, compliance, and litigation. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://www.harvey.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Pay: $88K to $132K base salary per year (USD)
- Posted: 2026-10-23
- Apply by: 2026-12-07
- Apply: https://jobs.ashbyhq.com/harvey/5ed49bc7-8cbe-46c3-8372-3db733ad02fb?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/harvey-cx-knowledge-specialist/

## About the role

Harvey ships product every week, and every release changes what our customers, our support specialists, and our AI Support agent need to know. Today that knowledge lives across fragmented surfaces, and the gap between what's shipped and what's documented shows up directly in ticket volume, resolution time, and the quality of answers customers get. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years of experience in knowledge management, support operations, technical writing, or content operations
- Hands-on experience with knowledge base platforms (Zendesk, Notion, or similar), including structuring, migrating, and maintaining content at scale
- Comfortable using LLMs in your daily workflow, and able to speak concretely to how you've used them to write, maintain, or improve content
- A systems thinker who likes structure, and a strong writer who can turn complex technical or legal-product details into clear, retrievable content
- Comfortable operating at Harvey's pace, where the product changes weekly and content needs to keep up without waiting for a perfect process
- Uses data (ticket trends, search behavior, QA findings) to decide what to write or fix next, rather than working from a static backlog

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/harvey-cx-knowledge-specialist/