# CX Specialist at Harvey

- Company: Harvey
- What the company does: Legal AI tailored for leading law firms and corporate legal teams worldwide. Harvey streamlines contract analysis, due diligence, compliance, and litigation. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://www.harvey.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Pay: $68K to $102K base salary per year (USD)
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://jobs.ashbyhq.com/harvey/ac029bf4-0abd-434e-911e-fbb22921ace3
- Page: https://www.1752.vc/careers/jobs/harvey-cx-specialist/

## About the role

As a Customer Experience (CX) Specialist , you will be the first line of support for both internal teams and external customers. This role is designed for support professionals with prior customer-facing experience who thrive in fast-paced environments, are eager to keep growing, and are excited to contribute to Harvey's rapid growth.

## What they're looking for

- 2 years of professional experience in customer support at a SaaS company in the technology industry
- Experience with customer support platforms (e.g. Zendesk, Salesforce) and working fluency with AI tools (e.g. ChatGPT, Claude, Gemini), you use them, not just know of them
- Strong written communication skills, clear, professional, and appropriately calibrated to the audience, whether a law firm partner or an internal stakeholder
- Comfort working in a fast-paced, high-growth environment with competing priorities and limited process documentation
- High process consistency: you follow established workflows reliably and flag when something doesn't fit the playbook rather than improvising silently
- Excellent organisational skills and attention to detail, including disciplined ticket hygiene

Tags: Customer Experience