# Global CX Workforce Manager at Harvey

- Company: Harvey
- What the company does: Legal AI tailored for leading law firms and corporate legal teams worldwide. Harvey streamlines contract analysis, due diligence, compliance, and litigation. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://www.harvey.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: Remote
- Work setup: Remote
- Pay: $121K to $181K base salary per year (USD)
- Posted: 2026-10-07
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/harvey/ddba7b8c-d44b-48f5-982f-c4ca651f5ab3?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/harvey-global-cx-workforce-manager/

## About the role

Harvey’s Customer Experience team provides 24/7 support across AMER, EMEA, and APAC. As Harvey expands across customer segments and regions, the volume, location, and nature of that work will continue to change. At the same time, we are reshaping how much capacity we need and where we need it at rapid speed. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 7+ years of experience in workforce management, capacity planning, support operations, or a related discipline
- Experience building or materially redesigning a workforce-planning function, not only operating within an established system
- Experience supporting a 24/7, multi-region operation with asynchronous ticket-based work, experience beyond traditional voice contact-center planning is important
- A track record of building useful models from incomplete or rapidly changing data and improving their accuracy over time
- Strong analytical skills and hands-on fluency with spreadsheets, reporting tools, and workforce data. Experience with SQL, BI tools, Zendesk, or workforce-management platforms is strongly preferred
- The judgment to distinguish a temporary coverage problem from a structural headcount need, and to recommend action before service quality deteriorates

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/harvey-global-cx-workforce-manager/