# GTM Lead System Administrator at Harvey

- Company: Harvey
- What the company does: Legal AI tailored for leading law firms and corporate legal teams worldwide. Harvey streamlines contract analysis, due diligence, compliance, and litigation. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://www.harvey.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: New York
- Work setup: Remote
- Pay: $171K to $235K base salary per year (USD)
- Posted: 2026-10-08
- Apply by: 2026-11-22
- Apply: https://jobs.ashbyhq.com/harvey/de0168ee-1abc-4f43-ad3b-e8d8bcba67e5?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/harvey-gtm-lead-system-administrator/

## About the role

Harvey is building a best-in-class go-to-market engine, and we're looking for a Lead System Administrator, CX is a senior individual contributor responsible for administering, operating, and continuously improving Harvey's Zendesk platform and the broader Customer Experience systems stack, including Planhat, Sierra, and new platforms as they are adopted, across the full customer journey from pilot through renewal. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years administering Zendesk in a high-volume, multi-team environment, with deep expertise in triggers, automations, routing, fields, forms, views, macros, and SLAs
- Zendesk Administrator certification (Support Admin Expert or equivalent)
- Experience with sandbox testing, controlled deployment, and change documentation
- Experience building Zendesk integrations with CRM or adjacent systems via iPaaS (Workato preferred), APIs, or webhooks
- Working knowledge of Salesforce as an integration partner (objects, field mapping, sync patterns)
- Experience building reporting and dashboards in Zendesk Explore or a similar tool

Tags: IT

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/harvey-gtm-lead-system-administrator/