# Majors Customer Success Manager at Harvey

- Company: Harvey
- What the company does: Legal AI tailored for leading law firms and corporate legal teams worldwide. Harvey streamlines contract analysis, due diligence, compliance, and litigation. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://www.harvey.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: New York
- Work setup: On-site
- Pay: $180K to $210K base salary per year (USD)
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://jobs.ashbyhq.com/harvey/a8a0c22a-fb05-4eb0-85c2-8ea334058324
- Page: https://www.1752.vc/careers/jobs/harvey-majors-customer-success-manager-2/

## About the role

As a Majors Customer Success Manager, you’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey’s product roadmap.

## What they're looking for

- Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management experience in an Enterprise SaaS or legal (big law or in-house or in-house) environment
- History and comfort conducting change management and wide-scale adoption for large technology projects
- Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level
- Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly
- A strong commitment to be collaborative and proactive with a team-first mentality

Tags: Customer Success