# Manager, Customer Experience at Harvey

- Company: Harvey
- What the company does: Legal AI tailored for leading law firms and corporate legal teams worldwide. Harvey streamlines contract analysis, due diligence, compliance, and litigation. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://www.harvey.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco
- Work setup: Remote
- Pay: $144K to $216K base salary per year (USD)
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://jobs.ashbyhq.com/harvey/65f46384-53c0-46ab-b87a-ab228c562f55
- Page: https://www.1752.vc/careers/jobs/harvey-manager-customer-experience/

## About the role

Harvey is looking for a Customer Experience (CX) Manager to lead a high-performing support team serving lawyers and professional services teams. Our customers hold their own work to a high standard of accuracy and timeliness, and expect the same from our support. How well your region runs is one of the biggest levers Harvey has on what customers actually experience when they need help. Reporting to the Head of CX, you'll drive operational excellence and accountability across Harvey's global support organization.

## What they're looking for

- 8+ years in customer support or customer experience, including 4+ years managing teams in a high-volume environment serving enterprise customers
- Comfortable operating at Harvey's pace, not a typical enterprise pace. This is consistently the hardest bar for otherwise-strong support managers to clear
- A deep focus on the customer, and real satisfaction in solving the problems that make their work harder than it needs to be
- You are genuinely invested in developing your team, and you know a high bar is part of that
- You manage close to the work. You know what your team's tickets actually look like, not just what the dashboard says
- A change you made to how a support team works that produced a step change, not an incremental gain. You saw the leverage point others in the seat missed

Tags: Customer Experience