# Manager, CX Knowledge & Enablement at Harvey

- Company: Harvey
- What the company does: Legal AI tailored for leading law firms and corporate legal teams worldwide. Harvey streamlines contract analysis, due diligence, compliance, and litigation. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://www.harvey.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco
- Work setup: Remote
- Pay: $144K to $216K base salary per year (USD)
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://jobs.ashbyhq.com/harvey/4855ba0b-f458-4067-8586-201b8b502cdd?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/harvey-manager-cx-knowledge-and-enablement/

## About the role

Harvey is building a world-class support function, and the pace at which our product evolves means enablement is the infrastructure our customer experience runs on. We're looking for a Manager of CX Knowledge & Enablement to build that infrastructure and lead the team that owns it. The function is new as of this quarter. The foundation exists; most of what it needs to become does not. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 8+ years across knowledge management, support enablement, education, trust & safety, or a related function, including experience building or leading a team and owning a system rather than a program
- 4+ years managing teams in a high-volume environment serving enterprise customers
- Demonstrated experience in architecting knowledge to be serviceable at scale. You've built a knowledge system serving a large user and AI agent population, and you can speak to the architecture decisions and what they bought you
- Track record of owning a consolidation or platform migration that retired fragmented surfaces and got an organization onto one system
- Experience launching, managing, and improving knowledge or training platforms, with measurable operational improvement to show for it
- Data-driven approach to measuring impact: comfortable defining success metrics, instrumenting ramp, quality, and resolution outcomes, and using what they show to decide where to invest

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/harvey-manager-cx-knowledge-and-enablement/