# Senior Technical CX Specialist at Harvey

- Company: Harvey
- What the company does: Legal AI tailored for leading law firms and corporate legal teams worldwide. Harvey streamlines contract analysis, due diligence, compliance, and litigation. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://www.harvey.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco
- Work setup: Remote
- Pay: $112K to $168K base salary per year (USD)
- Posted: 2026-09-08
- Apply by: 2026-10-23
- Apply: https://jobs.ashbyhq.com/harvey/b7842fd8-72b2-43ea-8b5e-57aa45d893c7
- Page: https://www.1752.vc/careers/jobs/harvey-senior-technical-cx-specialist/

## About the role

The Senior Technical Customer Experience (CX) Specialist is a highly experienced individual contributor role designed for support operators who thrive in complexity and ambiguity. This role serves as the team’s primary escalation point for the most complex, technical, or nuanced customer issues, while remaining deeply hands-on in the support queue.

## What they're looking for

- 4–6+ years of experience supporting complex, AI-powered or machine learning–driven products in a technical customer support environment
- Proven experience acting as a senior escalation point for complex, technical, or high-risk customer issues
- Strong technical troubleshooting skills, including comfort working with APIs, integrations, and technical system behavior
- Experience managing bugs and collaborating closely with Product and Engineering teams
- Ability to handle high ticket volume while maintaining exceptional quality, responsiveness, and customer empathy
- Confidence leading customer calls and communicating clearly with both highly technical and non-technical users

Tags: Customer Experience