# Technical CX Specialist at Harvey

- Company: Harvey
- What the company does: Legal AI tailored for leading law firms and corporate legal teams worldwide. Harvey streamlines contract analysis, due diligence, compliance, and litigation. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://www.harvey.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Pay: $88K to $132K base salary per year (USD)
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://jobs.ashbyhq.com/harvey/0a3c2861-e0e0-4c37-b3a8-9b72f24234e1
- Page: https://www.1752.vc/careers/jobs/harvey-technical-cx-specialist/

## About the role

As a Customer Experience (CX) Specialist, you will be the frontline support within the global support team, reporting to the CX Manager. Your role is crucial in providing empathetic and efficient support to our customers. We are seeking someone who loves problem-solving, is adept at handling multiple priorities, and is passionate about working with enterprise customers to ensure a seamless support experience.

## What they're looking for

- 3+ years proven experience in a technical support role, in a fast-paced environment providing “white glove” or “premium support” to large enterprise customers for AI-driven products
- Exceptional empathy and a genuine desire to help and connect with customers
- Strong problem-solving skills, with the ability to think creatively and resolve complex issues
- Excellent organisational skills, capable of managing multiple tasks and priorities effectively
- Strong communication skills, both written and verbal, with the ability to convey complex information in an understandable manner
- Understanding of APIs, and ability to explain complex API concepts to both technical and non-technical customers

Tags: Customer Experience