# Customer Success Operations Lead at Healthie

- Company: Healthie
- What the company does: Streamline EHR management with Healthie's suite of tools. Experience advanced electronic health record services. Backed by Techstars.
- Company website: https://gethealthie.com
- Type: Startups
- Level: Senior
- Location: NYC
- Work setup: On-site
- Pay: $140K to $170K base salary per year (USD)
- Posted: 2026-09-20
- Apply by: 2026-11-04
- Apply: https://job-boards.greenhouse.io/healthie/jobs/4412003009
- Page: https://www.1752.vc/careers/jobs/healthie-customer-success-operations-lead/

## About the role

Revenue Operations is a core strategic function at Healthie, and our Customer teams — Customer Success and Customer Support — are where much of our next-stage growth is won or lost. As we scale toward $100MM+ in ARR, the customer lifecycle (onboarding, health, renewals, expansion) is moving natively into Salesforce as we migrate off our standalone CS platform. We need someone who can own that lifecycle end to end: design it, build it, report on it, and make the Customer teams faster because of it.

## What they're looking for

- 6+ years in Customer Success Operations, RevOps, or GTM systems, with meaningful ownership of a CS or post-sale motion
- Deep understanding of CS Ops workflows: onboarding, health scoring, renewals, expansion, and churn. You know how Customer teams operate and what they need from their systems
- Reporting depth: you build the dashboards, define the metrics, and can defend the numbers in front of leadership
- Practical integration experience: REST and Bulk APIs, webhooks, and middleware or iPaaS tooling. Direct experience with Stripe billing and subscription data is a strong plus
- Scaled-company rigor and startup speed: you've operated somewhere data volume, governance, and complexity are serious, and you thrive at startup rhythm with ambiguity, ownership, and fast iteration
- AI-native: you already use AI tools in your daily work and are excited to build AI-powered systems, not just talk about them

Tags: Growth Operations/Private Practice