# Customer Success Engineer at Hedra

- Company: Hedra
- What the company does: Hedra builds models that generate, perceive, and predict the visual world — and the platform that runs them in production. Backed by a16z and a16z speedrun.
- Company website: https://www.hedra.com
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-07-22
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/hedra/addb6e24-0302-4cee-9b85-d11f731c2f19
- Page: https://www.1752.vc/careers/jobs/hedra-customer-success-engineer/

## About the role

As a Customer Success Engineer at Hedra, you'll own the technical relationship with our customers after they sign — getting developers and enterprise teams from first integration to production, and keeping them there. You're the hands-on technical partner closest to the customer's stack: debugging API calls, architecting integrations, tuning for latency and cost, and translating what customers hit in the field into product direction with our engineering team.

## What they're looking for

- 4+ years in a customer-facing technical role, customer success or forward-deployed engineering, solutions engineering, technical support engineering, or software engineering with direct customer exposure
- Hands-on technical ability. You can write Python that works, read and debug an API integration, and produce working sample code. You don't need to be a full-time engineer, but you're comfortable in a customer's codebase
- Experience with APIs, SDKs, and developer-facing products, and comfort explaining integration paths and deployment tradeoffs to technical buyers
- A track record of getting customers to production and keeping them successful, ideally with usage-based or consumption pricing
- Excellent communication skills and the ability to earn trust with developers and the leaders who sponsor them
- Demonstrated curiosity about generative AI, world models, and the inference and infrastructure that make them usable

Tags: Sales