# Associate Director, Client Success at Hello Heart

- Company: Hello Heart
- What the company does: Hello Heart’s digital coaching app helps people manage heart health, and drives high employee engagement while potentially reducing medical claims costs. Backed by IVP.
- Company website: https://www.helloheart.com/
- Type: Startups
- Level: Principal and up
- Location: Remote US
- Work setup: Remote
- Pay: $160K to $195K base salary per year (USD)
- Posted: 2026-08-17
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/helloheart/jobs/8722132002
- Page: https://www.1752.vc/careers/jobs/hello-heart-associate-director-client-success/

## About the role

Hello Heart is looking for an Associate Director, Client Success to lead and grow relationships with our public sector health care clients. In this role, you will own strategic accounts end to end, driving retention, revenue growth, adoption, and long-term partnership value.

## What they're looking for

- Demonstrated fluency using AI tools and agents to execute workflows, analyze information, improve productivity, and independently evaluate and refine outputs
- 7+ years of experience in enterprise sales, strategic account management, client success, or management consulting
- Proven experience managing complex, high-value health care accounts, preferably across public sector or other regulated environments
- Strong experience engaging, advising, and influencing C-level health care stakeholders
- Deep understanding of health systems, payers, public sector health care ecosystems, procurement processes, and renewal cycles
- Strong strategic thinking, account planning, revenue ownership, and business review capabilities

Tags: Client Success